Procedure to claim  

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(@jeremyy07)
New Member
Joined: 1 year ago
Posts: 3
26/07/2017 4:14 pm  

Just curious. What is the procedure to claim from medicard? I never claimed before and my agent also never explained. 


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(@syahidah-jamil)
Eminent Member Agent
Joined: 1 year ago
Posts: 24
27/07/2017 8:37 pm  
Posted by: Jeremyy07

Just curious. What is the procedure to claim from medicard? I never claimed before and my agent also never explained. 

You just need to provide the hospital bills and passed on to your agent. Your agent needs to learn to service you as this has become a lifetime job ☺️ Please remember to keep a copy of the bills for your future reference. Hope this helps!

~Syahidah (Prudential Wealth Planner) +6010 293 5424


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(@jeremyy07)
New Member
Joined: 1 year ago
Posts: 3
27/07/2017 9:43 pm  

Ooh well that's easy enough then. Thank you for answering! 


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(@daniel-lee)
Active Member Agent
Joined: 1 year ago
Posts: 11
02/08/2017 5:22 pm  

For pre plan hospital admission, you may apply thru your doctor weeks before admission so that you don't have to wait.

For emergency cases, you need to show your medical card or give hospital your policy no., once approved you may be admitted. Meanwhile, hospital will collect a small deposit about RM 300-500 for some unclaimable and elective expenses.

For outpatient accident medical reimbursement, you may pay first and pass to your agent or insurance company to claim it back. Only original receipt is acceptable, so don't lose them.

I am an independent financial adviser that isn't tied to a single insurance or investment companies. Perhaps I can advise you better without any bias. Kindly feel free to contact me at 018 2610 688


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(@myeliteagency)
Trusted Member Agent
Joined: 1 year ago
Posts: 58
02/08/2017 6:45 pm  

Hi Jeremyy,

Sorry for late reply. For emergency cases, just show your medical card and NRIC to admission counter and they will let you sign the claim form. Make sure you going to panel hospital to avoid all hassles. In case do happen that you were not going panel hospital, get the original receipt and itemized billing to do file and claim later, ask for discharge slip if possible.

For non-emergency cases, you may ask the hospital to proceed to get Guarantee Letter (GL) or Letter of Guarantee (LoG) from insurance company first before your admission. Hospital will happy to do that for you. 

Keep all your pre and post hospitals receipts and itemized billing. The pre and post hospital days depends on your policy, usually you will have 30days pre and 30days post hospital benefits. Majority offer more days. 

Hope it helps. 

Best regards, Adeline


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